Confrontation

Today was hot, like Houston hot. Despite the fact that our real estate agent was convinced that south-facing windows were ideal for our northern climate, I know better. Growing up in Texas, you know that south-facing windows are the equivalent of having your oven on with the door open (without the potential for gas-poisoning). Given the heat, Mr. D and I decided to check out a movie (Cyrus - very good, you should go see it).

We bought the tickets when we entered the theater, and since we used our loyalty card, we got a coupon for a free large drink & popcorn or a free ticket, which is exactly as it is written on the coupon. This theater chain has been running the promotion at least since I was in college, so 10 years (yes, that's scary). I really wanted a soda, so we decided to go ahead and use the coupon to get a popcorn - until the kid behind the counter tried to tell me it was for a soda or a popcorn.

Me - "No, it says popcorn and drink or ticket"

Kid - "No, it's for a popcorn or drink or ticket"

Mr. D - "That doesn't even make sense, a popcorn is $5, and a ticket is $13"

Kid - "Sorry, it says popcorn or drink or ticket"

Me - "No, look - putting coupon in his line of sight - popcorn AND drink OR ticket"

Kid - "I'm sorry, that's not what it means"

At this point, I marched over to guest services, which was conveniently located 10 feet away and asked a "manager." He immediately agreed and literally shouted across the lobby to the kid.

We then sort of cut in front of one guy, but we had already waited in line, and when we told him that, he was ok. When we walked up, the girl behind the counter was CONSOLING our guy, for having difficult customers. Right, even though if he had actually read the coupon, much less known about the promotion that has ALWAYS been in place, or even THOUGHT that the CUSTOMER might be right, this could have all been avoided.

I was quite proud of us, as I was the one who stood up for us, and Mr. D didn't start yelling at the guy (though it came close when he heard the girl consoling him).